Shipping Policy 

Effective Date: July 11, 2026

Thank you for shopping with Velynx Design. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Cash on Delivery (COD) orders are processed after order verification, where applicable.
• Orders are not processed on Sundays or public holidays.

2. Shipping Coverage

We currently ship across India. At this time, we do not offer international shipping unless specifically mentioned on our website.

3. Delivery Time

Estimated delivery times are:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Areas: 5–10 business days

These are estimated timelines and may vary depending on the courier partner, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• We may offer free shipping on selected products or orders above a specified value. Any such offers will be displayed on our website.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number by email, SMS, or WhatsApp (where available). You can use this tracking number to monitor your shipment.

6. Delivery Attempts

Our courier partners will make reasonable delivery attempts. If delivery is unsuccessful due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. Velynx Design is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

8. Damaged Packages

If your package appears damaged or tampered with at the time of delivery:

• Do not accept the package if possible.
• Take clear photographs of the package.
• Contact our customer support within 48 hours of delivery.
• Please retain the packaging until your claim has been reviewed.

9. Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Natural disasters
• Severe weather conditions
• Transport disruptions
• Government restrictions
• Public holidays
• Courier operational issues

Velynx Design is not liable for delays caused by such events.

10. Order Status

If you have not received your order within the expected delivery period, please contact us with your order number. We will coordinate with the courier partner to assist you.

11. Contact Us

For shipping-related questions or assistance, please contact:

Brand: Velynx Design 
Business Name: Jovita Enterprises
Email: support@velynx.in
WhatsApp: +91 9847956802, Mobile – +91 9074798343
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)